Customer Testimonials

At the dealership everyone was friendly, but I was not allowed to test drive my truck because it was blocked by other trucks. I purchased it in Baxley and the salesman (Ryan) said they would deliver it to me in Valdosta on a Rollback and he would be with them to get everything activated in the truck. He also stated he would call me the next business day to set everything up. None of these things happened. Someone from the Woody Folsom dealership drove it to Valdosta, so I didn’t even get to drive it until it had over 100 ... Read More

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DealerRater - Jan 2, 2026

At the dealership everyone was friendly, but I was not allowed to test drive my truck because it was blocked by other trucks. I purchased it in Baxley and the salesman (Ryan) said they would deliver it to me in Valdosta on a Rollback and he would be with them to get everything activated in the truck. He also stated he would call me the next business day to set everything up. None of these things happened. Someone from the Woody Folsom dealership drove it to Valdosta, so I didn’t even get to drive it until it had over 100 miles on it. It clearly was never detailed and missing at least a quarter tank of gas. I noticed some damages, such as scratches and cuts throughout the interior and dash. The delivery driver walked around the truck with me as I took pictures of the damages. They contacted the salesman to let him know I was not happy with what I found. He assured me all the damages I found would be fixed and said it would probably be next week when they could take care of it or hire a local company to fix everything. It has been weeks now. I sent text messages, emails, and even used the “Contact Us” on the Woody Folsom homepage. I didn’t get a response from the dealership’s homepage. Ryan confirmed on the texts and emails that they will take care of everything and he would call me back to set it up. At this point I feel like a bill collector trying to get in touch with the salesman to honor the repair agreement. My overall experience with the dealership would be everyone is friendly when you are buying a vehicle from them, but the service after the sell is terrible.

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Bought a new truck because of the lifetime power train warranty, but because the oil was changed at a different dealership the warranty was voided. Having to replace the transmission in my truck now.

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Please do yourself a favor a stay away from this dealership! This place wreaks of the classic, toxic car salesmen that we all hate to deal with. I have never been lied to and misled by anyone as much as I was when attempting to purchase a vehicle from Woody Folsom Ford! My experience is outlined below........... 1. The dealership had the exact vehicle I was looking for (2021 Kia Telluride SX, Wolf Grey with Nightfall Edition package. It was listed with 18,000 miles. The issue was they had the vehicle listed off the charts at over $58,000 which was $12,000-14,000 higher than anyone ... Read More

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DealerRater - Dec 29, 2022

Please do yourself a favor a stay away from this dealership! This place wreaks of the classic, toxic car salesmen that we all hate to deal with. I have never been lied to and misled by anyone as much as I was when attempting to purchase a vehicle from Woody Folsom Ford! My experience is outlined below........... 1. The dealership had the exact vehicle I was looking for (2021 Kia Telluride SX, Wolf Grey with Nightfall Edition package. It was listed with 18,000 miles. The issue was they had the vehicle listed off the charts at over $58,000 which was $12,000-14,000 higher than anyone else throughout the entire United States. When I brought this to the salesperson's (Aaryn) attention complete with reports from KBB and Edmunds I was fed every line in the book (well we have had to pay top dollar for trades the last two years, you are looking at trade in values and not retail values when every report I sent to her specifically stated RETAIL VALUES). She offered to sell me the car today for $56,000. Keep in mind this is a vehicle with a trade in value of $41,000! 2. The very next day I look back on the website and the dealership now has the vehicle listed at $49,000. Obviously, someone took my research and adjusted the price accordingly. So, I contacted Woody Folsom again and dealt with another salesperson (Madison). We negotiated back and forth and agreed to a $47,000 purchase price on the vehicle. I was beyond excited as this was THE vehicle I was looking for. To secure the vehicle through the loan process so that no one else could purchase it out from underneath me, I was told I would need to put a $1000 deposit down on the Telluride which I did. I sent her a copy of my license and credit card. The deal was done. 3. I was then contacted by the sales manager, Anthony, to process the $1000 deposit on my AMEX as he could not read the code on the copy I sent Madison. We discussed delivery of the vehicle and he said at most in two days the vehicle would be delivered to my driveway. The $1,000 deposit was made and I spent the rest of the afternoon with my credit union securing the loan. 4. The next morning I completed the loan application, met with the loan officer and contacted Anthony to check on delivery of the vehicle. He assured me that the vehicle would be delivered to me that day. After lunch, I had still not heard from the credit union or Anthony concerning the Telluride. The bank was waiting on the bill of sale from the dealership. Anthony said it was tied up in the finance department, but he was on it, and it would be taken care of. 5. At 3:00 that afternoon I reach out again. At this point Anthony told me that the Telluride had just reached the dealership and he was taking possession of it now. He had no idea where the vehicle had been as his logistics department handles all of that and that was completely normal with a dealership as large at Woody Folsom. So, at this point I had been negotiating with two salespeople and a sales manager on a vehicle that was not even on their lot! Remember Aaryn offered to sell it to me that day for low, low price of $56,000. In fact, after reaching an agreement with Madison I put a $1000 deposit to hold a vehicle that was not even on their lot!!!! 6. I asked Anthony for photos and the mileage as I was obviously concerned as no one apparently knew the whereabouts of a $47,000 - $58,000 vehicle. The Telluride now had nearly 25,000 miles and had scratches, dents, chips, a severely stained back seat and a peeling black trim that was going to need to be replaced! Absolutely nothing like the pictures that were presented on their website. The pictures on the website showed this vehicle in flawless condition! 7. So now we go from having the vehicle promised to be delivered today to now not being able to guarantee delivery until middle to end of next week as they had to wait on the trim to be delivered and then have it installed! When I questioned Anthony about all of this, his response was that this is why he does not like to work up deals without him having seen the vehicle!!!! Excuse me? You promised me delivery today. You worked out a price, had me go through financing, etc. for a vehicle you had no idea where it was located and in fact you had never laid eyes on! When I told him to cancel the deal and refund my deposit, he was quick to let me know that this was fine as he already had another person waiting to purchase the vehicle. Bottom line, please stay away from this dealership. Sleezy, lying, unethical, crooks are the individuals I had to endure over this entire nightmare of a purchase. Please save yourself a huge headache take your business elsewhere. This dealership is trash!

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Buying a new truck from Woody Folsom was the worst decision I have made in a long time. They refused to honor my warranty, which resulted in a wreck that could have killed my wife and cost me over $20,000 for repairs to my truck. My wife and I bought a new 2021 Chevrolet Silverado 2500 from Woody Folsom last year in Baxley, Georgia. Within days, I noticed that the new Michelin tires on the truck were vibrating violently. I took it to Spence Chevrolet in Thomasville, which was much closer than Baxley to my job as a plantation manager. Spence ran a ... Read More

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DealerRater - Jan 28, 2022

Buying a new truck from Woody Folsom was the worst decision I have made in a long time. They refused to honor my warranty, which resulted in a wreck that could have killed my wife and cost me over $20,000 for repairs to my truck. My wife and I bought a new 2021 Chevrolet Silverado 2500 from Woody Folsom last year in Baxley, Georgia. Within days, I noticed that the new Michelin tires on the truck were vibrating violently. I took it to Spence Chevrolet in Thomasville, which was much closer than Baxley to my job as a plantation manager. Spence ran a standard ‘lateral runout test” on all 4 tires and determined that 3 of the 4 were defective and could not be balanced. Two of the tires were in the “Red” zone and one was in the “Yellow” zone. One tire tested out at 66 lbs., twice the acceptable limit. The service manager at Spence sent the written test results to Woody Folsom together with a note saying the tires were defective, dangerous and should be replaced immediately. When Woody Folsom sent a wrecker to take the truck back to Baxley, I assumed the tires would be replaced under my new tire warranty which provides coverage “against defects in material or workmanship under the bumper to bumper warranty coverage.” But when I picked up the truck, I found that Woody Folsom had simply rotated the tires and was refusing to do anything about them. The service manager told me, “These tires are good. Whoever told you they are bad doesn’t know what the xxxx they are talking about.” Before I could replace the tires on my own, my wife was driving the truck on a clear, paved road when the most defective tire (66 lbs.) exploded, sending the truck into a ditch at approximately 45 mph. The wreck caused serious injury to my wife and damages in excess of $20,000 to the truck, including the replacement of a bent frame. I was without a truck for 4 months while trying to raise money for the repairs. There was no insurance for any of this. My wife is still undergoing treatment for her injuries. After the accident, I researched online to a consumer website regarding the same tires that came on my truck. Several of the complaints involved unexplained blowouts of new Michelin tires, just like mine. I would advise anyone not to buy a truck or car from Woody Folsom. They will not stand behind the sale or the new vehicle or new tire warranty. You may suffer like I have suffered. My only option now is to file a lawsuit against Woody Folsom, General Motors and Michelin Tire Company.

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Purchased used car and told sales that because of age couldn't go to tag office was assured it was handled to see today that isn't true and will have to go to tag office with COVID to stand in line with the multitudes and I am 70 - very dishonest - would never purchase or use this dealership again!! Just interested in the sell....

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7-1-20 When our son in Tx learned we were looking for a specific truck he suggested Woody Folsom having purchased 2 trucks there himself. We had searched the Internet for a new 2019 Silverado 2500 Duramax, black on black. When our son contacted Woody Folsom Automotive they found the exact truck we wanted in 24 hours and it was delivered to Tx just a few days later! Everything about dealing with Woody Folsom Automotive was a wonderful and seamless experience. They are prompt, helpful and courteous. Even after the purchase their support is tops! I highly recommend this dealership. Tom Fabris. Reva, South ... Read More

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DealerRater - Jul 1, 2020

7-1-20 When our son in Tx learned we were looking for a specific truck he suggested Woody Folsom having purchased 2 trucks there himself. We had searched the Internet for a new 2019 Silverado 2500 Duramax, black on black. When our son contacted Woody Folsom Automotive they found the exact truck we wanted in 24 hours and it was delivered to Tx just a few days later! Everything about dealing with Woody Folsom Automotive was a wonderful and seamless experience. They are prompt, helpful and courteous. Even after the purchase their support is tops! I highly recommend this dealership. Tom Fabris. Reva, South Dakota

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Was interested in trading in my truck. The sales associate told me they do not accept junk on their lot and my trade in would not be accepted.

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I have bought several vehicles from Woody Folsom and his staff over the years. I have never had someone go out of their way to make sure my wife and I were happy. Their facility is state of the art, the staff are extremely professional and knowledgeable.

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My new car purchased in January 2019 has been in the service department since Monday, July 1st. It has not even been put on the diagnostic machine to see what is wrong with it! The sales department is awesome! The service department is so backed up that they told me I was number 120 in line. Yes, that's 119 vehicles waiting in line before mine. I cannot get a loaner, they are all spoken for. I can't get a straight answer from them about anything. I have been lied to, been ignored, and now I am going to social media to ... Read More

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DealerRater - Jul 9, 2019

My new car purchased in January 2019 has been in the service department since Monday, July 1st. It has not even been put on the diagnostic machine to see what is wrong with it! The sales department is awesome! The service department is so backed up that they told me I was number 120 in line. Yes, that's 119 vehicles waiting in line before mine. I cannot get a loaner, they are all spoken for. I can't get a straight answer from them about anything. I have been lied to, been ignored, and now I am going to social media to share my experience with Woody Folsum dealership!

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Excellent customer service. Great selection of used and new cars. Brad and Clint were very helpful. Also, Sheila was excellent in the service department whenever you need your car serviced she get the car in and out in a timely matter

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Good evening im recently back from Afghanistan and have decided I wanted a truck after research online on trucks and dealerships I decided I’m ready. Due to the many ads Indicating a professional, friendly dealership with great deals I decided to visit woody Folsom. i have visited 3 times viewing the different trucks to really lock down which one I wanted the most. My 4 the visit was to purchase I was very willing to purchase it is an hour drive just to get there. Upon arrival a very nice young man still in high school greeted me and was very ... Read More

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DealerRater - Jun 28, 2019

Good evening im recently back from Afghanistan and have decided I wanted a truck after research online on trucks and dealerships I decided I’m ready. Due to the many ads Indicating a professional, friendly dealership with great deals I decided to visit woody Folsom. i have visited 3 times viewing the different trucks to really lock down which one I wanted the most. My 4 the visit was to purchase I was very willing to purchase it is an hour drive just to get there. Upon arrival a very nice young man still in high school greeted me and was very polite. While look at trucks he had limited knowledge on the vehicles. Once I decided to negotiate and we went into the office he had little to no knowledge of fees and other things. While I’m the office I was not greeted by any other employees or managers. The young man was not assisted in any way leading to a more troubling process of negotiating and what I assume was his boss standing right outside did not assist in any way. The same gentlemen was not willing to negotiate despite my willingness to contoured offer a closer value to what he was asking. This continued on for an extended period of time with no change and no better service. I continued to thank the young and made my way out where no other employee said anything to me, but was looked at the entire time. This added to the overall feeling of being judged based off of my appearance and Agee yes I was dirty from coming straight from work. Overall this is a short synopsis of my experience at woody Folsom Chevrolet-Buick-GMC. I was very unimpressed and disappointed mainly in their lack to negotiate. I would not recommend purchasing a vehicle from this dealership to friends or family due to the likeness that they will also feel undervalued as a customer. The gentlemen I worked with is not on the list so this does not reflect the person selected.

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I have bought vehicles from Woody’s GM store in Baxley , Ram , Chrysler ,Jeep store in Baxley , Ford store in Baxley and the Nissan store in Vidalia, All off the chain amazing deals where they got me the exact vehicle I wanted , iAll therir stores provided a professional, friendly buying experience. . After the sales things only get even better , with a staff of service people that have decades of experience in the industry and working for Woody . I am a extremely satisfied customer of Woody for sixteen years and would recommend them to anyone looking for a vehicle . John Hauger , ... Read More

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DealerRater - Jun 10, 2018

I have bought vehicles from Woody’s GM store in Baxley , Ram , Chrysler ,Jeep store in Baxley , Ford store in Baxley and the Nissan store in Vidalia, All off the chain amazing deals where they got me the exact vehicle I wanted , iAll therir stores provided a professional, friendly buying experience. . After the sales things only get even better , with a staff of service people that have decades of experience in the industry and working for Woody . I am a extremely satisfied customer of Woody for sixteen years and would recommend them to anyone looking for a vehicle . John Hauger , Jesup , Ga

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Took 10 minutes just to cancel a service appointment today.. Went there Friday to have my Camaro looked at, it started running rough and several lights came on they said they couldn't look at it until next week... Found another Chevy dealer they fixed it in 1 minute a plug wire came loose.

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Buying my Camaro was a good experience. Sales people good, explained everything, gave me a good trade in price. Had some issues on the vehicle, Radio cutting in and out, little holes in seat, chipped paint on bumper and hood, bow tie emblem on back oil change. First stated, bring in on Wednesday, have it by Thursday, 2 days, then they stated had to wait on part, could be a week. 16 days later, went to pick it up, paint chips on hood was not taken care of, oil change wasn't completed, emblem on back not replaced. Was told by Service ... Read More

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DealerRater - Sep 9, 2017

Buying my Camaro was a good experience. Sales people good, explained everything, gave me a good trade in price. Had some issues on the vehicle, Radio cutting in and out, little holes in seat, chipped paint on bumper and hood, bow tie emblem on back oil change. First stated, bring in on Wednesday, have it by Thursday, 2 days, then they stated had to wait on part, could be a week. 16 days later, went to pick it up, paint chips on hood was not taken care of, oil change wasn't completed, emblem on back not replaced. Was told by Service Manager to bring back on Wednesday, he'll have it back to me on Thursday, Took it in on Wednesday, Said would have it by weekend. Went back on Friday, still in paint shop, said paint chips were deeper than expected still being worked on, made it sound like I was wrong cause I stated little chips.....they looked at it when I took it to them..Really!!!! Only good thing is got loaner cars while they work on it Had the car for a month....they've had it as of now, 19 days. They call this good service, Don't promise something you can't deliver!!

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Josh Cazeres was our salesman in our most recent vehicle purchase. I have not purchased a new vehicle in almost a decade. One of the reasons is the truck I purchased almost a decade ago is still very reliable and I do not like dealing with car dealers - mainly due to the game, hassle and BS one receives up front when interested in a large purchase, not to mention the person(s) on the other side of the table who trying to make more than a few more bucks off of me. However, recently I was in the market ... Read More

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DealerRater - Aug 25, 2017

Josh Cazeres was our salesman in our most recent vehicle purchase. I have not purchased a new vehicle in almost a decade. One of the reasons is the truck I purchased almost a decade ago is still very reliable and I do not like dealing with car dealers - mainly due to the game, hassle and BS one receives up front when interested in a large purchase, not to mention the person(s) on the other side of the table who trying to make more than a few more bucks off of me. However, recently I was in the market and committed to looking for and purchasing a new vehicle, but still hesitant. I went to one dealership in southern Georgia where I work, and was impressed with the vehicle and the price they came down to, but not impressed with the "$579 doc fees" I was told "I had to pay", nor the factory stock warranty on the vehicle for the amount I was spending on it. I was then referred to Josh at Woody Folsom the next day at by my father-in-law who has dealt with him for years - therefore, the initial trust factor had been established without even meeting him. We drove a couple of hours north and when I met Josh, he was blunt and up front with me stating that "he wanted to work backwards and get me in what I wanted and with the right price", followed by "because I was military - I was going to receive employee rate pricing and not pay for "Doc Fee's" other than $75 for paper processing (or something like that). He then informed me that Woody Folsom Chevrolet and GMC also offered a lifetime warranty for their vehicles and provided me with the data to research it for myself. The dealership I visited in south Georgia a day prior informed me that I would get the employee pricing because I was military but was mandatory that I pay the "Doc fee's..." My reply to that salesman at that particular dealership in south Georgia was that I pay my bills and do not ask anyone to pay them for me, therefore I was not going to assist in paying the bills of a car dealership. Josh and Woody Folsom did not give me that run around whatsoever up front - therefore the secondary trust factor was then established. At that point, I decided to play ball with Josh and see what we could both work to accomplish and what I could drive off with per his assistance and efforts that would make us happy. I will say, the people at Woody Folsom moved fast once I decided on what I wanted and expedited the sale with quickness! - this is not a ding in any way, as my intent was to purchase what I wanted for the right deal - but just be ready to do business when it is time and for it to go quick. When I walked out, Josh even coordinated for my vehicle to get tint and an upgrade in the interior. I asked him, "is this all I have to do? are we good?" and he replied, "no sir you are good, we got everything and nothing needed from you, enjoy the truck - we will take care of everything for you on our end and deliver the truck to you when it is completed". The work Woody Folsom's pro shop did is amazing and the service I received from this organization was great (it would have been nice for Josh to throw in a tool box though... just saying - ha!). That being said, and to wrap this review up, the difference in making a large purchase and being happy and content are two totally different hemispheres. I am very much "happy" with my experience at Woody Folsom, and very much "happy" with the sales experience I had with Josh Cazares. I have already recommended several folks to visit them all out there at Woody Folsom. - DB

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Best car buying experience I've ever had. Corey Leavens was very helpful and did a great job getting us the best deal. There was no pressured sales or time wasted. We took more time test driving the car than it did signing the papers. Corey handles everything over the phone and had it all waiting on us to just sign and drive our new car home. We drove from Brunswick and it was well worth it, although Corey did offer to have the car delivered to us we wanted to come ans testt drive the car first.

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Josh Cazares is the greatest sales person .Not at all a pushy we have purchased 5 total from him over the years . I am so happy that I have the chance to thank him so other people or customers can see that this is the person & place to buy from.

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Long story short, my husband and I were were browsing for a new vehicle a couple of weeks ago. We went to a local dealership in Jesup that offered a great deal on a 2016 vehicle but didn't have any 2016 vehicles in store and would have to look at sister store in a different city nearby to get that same deal. That same day my husband called Woody Folsom in Hazelhurst and asked if they had in vehicles in stock and if they could MATCH that deal. The sales representative stated that anything that the dealership in Jesup could offer ... Read More

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DealerRater - Sep 25, 2016

Long story short, my husband and I were were browsing for a new vehicle a couple of weeks ago. We went to a local dealership in Jesup that offered a great deal on a 2016 vehicle but didn't have any 2016 vehicles in store and would have to look at sister store in a different city nearby to get that same deal. That same day my husband called Woody Folsom in Hazelhurst and asked if they had in vehicles in stock and if they could MATCH that deal. The sales representative stated that anything that the dealership in Jesup could offer that they would match and we wouldn't have to search any further. Also, the sales representative stated that, "We sell over 120 more vehicles than the dealership in Jesup does." My husband further questioned and made sure before we drove an hour and a half to Hazlehurst that they would hold true to that deal and sell us the vehicle for that price. The sales rep reassured and encouraged us to come down today and "we can make this happen." Little did we know when we arrived that it was all too good to be true. The sales rep introduced us to the sales/billing manager and from that point he "crunched numbers." At first he stated that the best he could do was $300.00 over the initial price we were quoted. Then, after we stated we most defiantly couldn't do that he brought it down to $200.00 less than that and stated that was his final offer. I explained that we were told an initial price with the sales rep and the sales/billing manager admitted that the sales rep shouldn't have quoted us that price knowing that it probably couldn't happen. Then he went on to explain that "we were already on the way anyways (which we were most defiantly not) and so he assumed it wasn't asking us to come that much out of the way?!?" Although I have had several family members buy vehicles from Woody Folsom dealership and have heard countless commercials on the radio of the "best deals around," I will never do business with Woody Folsom. Woody Folsom talks a big game of how they sell more vehicles and how they are the best dealership, but my experience was far from the best dealership experience. Woody Folsom presents an image of dishonesty and low quality costumer service.

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Took my truck in for ticking in engine. Service called two days later and said would cost $4,420.00 dollars to rebuild top half. Went got my truck took to another shop truck fixed for $60.00 dollars. This was my first and last visit to any of Woody's dealerships.

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I have bought 3 different cars from Woody Folsom family. I have always been treated with respect and honesty. Beautiful cars and trucks. Not afraid to stock over the top autos. Prices a little high but worth the prices.

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I have a 2011 GMC Yukon Denali. I purchased it from Woody Folsom Chevrolet, in Hazlehurst, Georgia, with around 15,000 miles. It currently has around 49,000 miles. It currently has an issue, where the Stabilitrak light, Service Engine light, and Trailer Brake Service light are illuminated. This has been an issue for nearly 4 months. I first took my vehicle to the Service Department at Woody Folsom in November 2014. The vehicle would also not start at this time. They tested the battery and stated that the battery did not have enough cranking amps. They kept the vehicle for one week and charged me $200. I ... Read More

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DealerRater - Mar 2, 2015

I have a 2011 GMC Yukon Denali. I purchased it from Woody Folsom Chevrolet, in Hazlehurst, Georgia, with around 15,000 miles. It currently has around 49,000 miles. It currently has an issue, where the Stabilitrak light, Service Engine light, and Trailer Brake Service light are illuminated. This has been an issue for nearly 4 months. I first took my vehicle to the Service Department at Woody Folsom in November 2014. The vehicle would also not start at this time. They tested the battery and stated that the battery did not have enough cranking amps. They kept the vehicle for one week and charged me $200. I asked if the battery was also the reason for the hazard indicators. I was told that it probably was. In December 2014, just before Christmas, the indicator issues remained. I took the vehicle back to the Service Department at Woody Folsom. They have had the vehicle since then. It has almost been three months. I have not been given adequate communication concerning the status of the repair. I have had to call and request status. My experience, with Aircraft Customers, has been that we never wait on them to call us. We are in constant communication, with customers, concerning any quality issues found on our in-service aircraft. There are only two ways to maintain brand equity and those are to eliminate quality issues during production or treat the customer, right, during the repair of quality escapes. Neither of these have been achieved during my current experience with Woody Folsom Chevrolet. The dealership has also been rude, not returned phone calls, and mocked my situation. I have been given 4 loaner vehicles. This consisted of two Impalas, 1 Equinox, and 1 Suburban. The two Impalas were given to me first. With one of the Impalas, we had to add air, to the right tire, every other day. When I called and talked with personnel there, one gentleman giggled at that situation. I have also been in contact with the Owner, Woody Folsom. He has been no help and has not returned my phone calls, when messages were left. I have been a GM customer, since owning my first vehicle. I usually purchase a new or used vehicle every 2-3 years. This situation has definitely created doubt in Woody Folsom's brand image. But, it has also created doubt in GM's brand image.

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I traded in my 02 Envoy for a 06 Jeep Wrangler on 06/29/2013. Signed the contract and on 07/05/2013 Dustin called me and told me to come over there and sign a new contract because they lied on my credit application stating I made twice as much money as I really make. They wanted to up the payments and I told them no deal. I wanted my trade-in and my down payment back. My trade-in was sold at auction but the dealership did get my Envoy back on 07/10/2013. Brad the GM said he would give my Envoy back on 07/10/2013, but he couldn't give ... Read More

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DealerRater - Jul 10, 2013

I traded in my 02 Envoy for a 06 Jeep Wrangler on 06/29/2013. Signed the contract and on 07/05/2013 Dustin called me and told me to come over there and sign a new contract because they lied on my credit application stating I made twice as much money as I really make. They wanted to up the payments and I told them no deal. I wanted my trade-in and my down payment back. My trade-in was sold at auction but the dealership did get my Envoy back on 07/10/2013. Brad the GM said he would give my Envoy back on 07/10/2013, but he couldn't give me my down payment back till tomorrow and he wanted me to pay the $150.00 seller fee from the auction. I told him no and now nobody will call me back or answer me. This is the worst dealership to deal with.

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I'm very happy with my new car and how easy it was to get it. The guys at Woody Folsom were very helpful and really took their time to understand what I wanted.

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I would never buy here again. Although i was satisfied with the truck i got the customer service was horrible. The sales and finance team were very hospitable during the buying process but would not even take a phone call afterward. My truck wasnt even detailed when i finally got in it. The main problem I had was that i traded in a older truck that i still had financed and they never paid it off and I was stuck with two truck payments for over a month. One to a truck I didnt even have anymore. I contacted them ... Read More

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DealerRater - Dec 30, 2012

I would never buy here again. Although i was satisfied with the truck i got the customer service was horrible. The sales and finance team were very hospitable during the buying process but would not even take a phone call afterward. My truck wasnt even detailed when i finally got in it. The main problem I had was that i traded in a older truck that i still had financed and they never paid it off and I was stuck with two truck payments for over a month. One to a truck I didnt even have anymore. I contacted them almost everyday to find out what was goin on but all i got was a run around of two or three different stories saying that they had mailed a check or it was my banks fault. I couldnt even register for a tag for a month because they had not even put in the system yet. I finally got fed up and drove the two hours to get there and taking time off of my job to go find out what was up. I get there and complain and come to find out they still had the check there and looked like they had just printed it after i told them how much they actually had to pay to pay off my old loan because they didnt know the exact amount. They didnt even compensate me on gas or anything to drive down there and handle it. I finally took the check and went and delivered it to my bank myself. i have have bought two vehicles from gm dealers and was satisfied with them but not here. I dont recommend anybody to this place. Oh and they gave me a warranty and I wanted something fixed but they would only honor it there and im not driving to hours there for them to overcharge me.

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